Privacy policy

Privacy Policy 

Last Changes to Privacy Policy: November 5 , 2014


We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected through the “fleetzen” application and its affiliated applications, APIs, and websites (including any versions optimized for viewing on a wireless or tablet device); any email newsletters published or distributed by fleetzen; and all other interactive features, services, and communications provided by fleetzen (“Services”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by fleetzen corp. (collectively “fleetzen” or “we”, “us”, or “our”). We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of these Services, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.


Please be advised that the practices described in this Privacy Policy apply only to information gathered through our Services. It does not apply to companies or organizations to which we may link or who may link to us.


By using our Services, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Services following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.


If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at

What Information About Me Is Collected and Stored?

We collect two basic types of information from you in conjunction with your use of the Services: personal information and non-personal information. Personal information includes information that you supply us, as described more fully below, e.g., when you register on the Services or order a driver through the Services. Personal information is any information that can individually identify you and includes, among other things, your name, address, e-mail address, telephone number, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Services and the Internet. We may use a third party to store certain information you provide to us.


We collect information about you from various sources including information you provide when you register for our Services and information we collect when you access or use our Services.


Personal Information – Generally


There are a number of circumstances in which you may supply us with your personal information through our application. The following lists the most common ways in which we may collect your personal information.



Personal Information – Information Collected from Applicant Drivers


If you apply to be a driver with our service, you will provide your name, address, email address, phone number, and a password. In addition, you will provide your social security number and driver’s license information. You agree that fleetzen may conduct a commercial background check as well as a driving history check from time to time, both as a part of your initial application and from time to time thereafter as fleetzen may so require. Applicant drivers must supply bank account information to establish automated payout. fleetzen may store bank account information with our third party service provider. We will also collect and use the driver’s vehicle license and other vehicle information, as well as photographs of the vehicle and the driver. While drivers are signed into our Services, we collect tracking information to connect drivers with the nearest customers. We will provide to potential customers your name, location, picture and vehicle details.



Non-Personal Information


In addition, when you interact with the Services, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Services (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:



Collection of Your Source IP Address/Location Information


We will collect and store location information about you on the Services and associated with your account that you provide on the Services or enable through the Services or your device. We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Services.


Collection of Personal and Non-Personal Information From Other Sources


We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Services.


Use of Cookies


Like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We use cookies to track use of our Services and online services. We may also use cookies to monitor traffic, improve the Services and make it easier and/or relevant for your use. You have the ability to accept or decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Services may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at



How Do We Use Your Information?


We use the information we learn from you to help us personalize and continually improve your experience on the Services. We may use your Personal and Non-Personal Information in the following ways:


General Uses



Additionally, and only with your prior consent, we may use content that you upload to the Services on our social media sites (such as photographs you upload to the Services).


Use of Your Location Information


Specifically, we use your location information to:



Who Do We Provide Your Information To?


Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of fleetzen or its subsidiaries or related entities. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.


Third-Party Agents


We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Services.


Emergency Situations


We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Services; (b) protect and defend our rights or property, the Services or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Services or the public.


Use of Non-Personal Information


We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Services and who our users are so we can improve our Services. We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Services.


Fleetzen Communications


E-mail and voice communications and text messages sent from us, through us or enabled by us to facilitate communications between drivers and you are designed to make your fleetzen experience more efficient. Fleetzen uses a third party to mask driver and your cell phone numbers to help make voice and text communications more private while using the Service. By participating in the Services, you specifically agree to accept and consent to receiving voice communications, e-mail communications and text messages initiated from us or through us, which include, without limitation: voice calls from a driver arranging or confirming the Services, message notification e-mails, e-mails or text messages informing you about potential available drivers or customers, of promotions we run, and of new and existing features we provide. Standard voice rates and text messaging charges applied by your cell phone carrier will apply to text messages or voice calls received through the Services. If you change your mobile phone service provider, the notification service may be deactivated for your phone number and you may need to re-enroll in the notification service. Fleetzen reserves the right to cancel the notification service at any time. If you do not wish to receive any voice or e-mail communications or text messages, please do not use the Services.


What Steps Are Taken To Keep Personal Information Secure?


We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Services are stored in secure operating environments that are not available to the public. Specifically, in the case of your payment information, we will transmit such information through our secure channels directly to our PCI compliant third party payment processors, who will store your data on their systems.   Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.


How Can We Transfer Your Personal Information?

Your information collected through the Services may be stored and processed in the United States or any other country in which fleetzen, its Clients, Affiliates or service providers maintain facilities. Fleetzen, its Clients, Affiliates, or service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. By registering for and using the Services you consent to the transfer of information to the US or to any other country in which fleetzen, its Clients, Affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, fleetzen, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at


What Happens When I Link To or From Another Website?


This Services may contain links to websites operated by third parties. Please be advised that the practices described in this Privacy Policy for fleetzen do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites.

Governing Law


These Services are published in the United States. We attempt to protect the Personal Information of all users of our Services and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the fleetzen services, but our Services are located and targeted to United States citizens and our policies are directed at compliance with those laws. If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to fleetzen.




We may change our ownership or corporate organization while providing the Services. We may also sell certain assets associated with the Services. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.


Changes to This Policy


As our Services continue to develop, we may add new services and features to our Services. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy each time you use our Services in case you missed our notice of changes to the Privacy Policy.


How Do I Opt-Out or Correct Information About Me


We provide you with the opportunity to opt-out of receiving certain communications from us, such as blog notifications, by giving you the option to unsubscribe from the blog notifications list. As the delivery of voice and text messages are integral to the functioning of the Services, you will not be able to opt out of receiving them. To stop receiving voice and text messages, you must discontinue your use of the Services. We will never send you text or voice messages except in connection with your use of the Services, inside the specific time frame you are using the Services.


Do Not Track


These Services do not honor or respond to do-not-track settings on your browsers and software.





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