Last Updated and Effective: October 13 2014
Categories of Information We Collect (Information You Provide to Us; Information Collected Automatically)
Information You Provide to Us
We collect certain information you provide directly to us when using the Services, such as when you create a user account (an “Account”), add or update profile information, or request customer service. The information we collect may include your username, first name, phone number, email address, and any other optional information you choose to provide.
Information Collected Automatically
Aside from the information that you provide us, we also automatically collect certain information when you use the Services. This information includes the following:
- Device Information: We collect certain information about the devices you use with the Services, including such data as unique device identifiers, device make and model, device name, push notification identifiers, MAC address, Internet Protocol (IP) address, carrier name, operating system, browser types, and Fleetzen application version (collectively, “Device Information”).
- Usage Information: We collect information about how people, including those with an Account, use the Services. This type of information may be collected in the log files of our servers or in our analytics systems each time you interact with the Services. We use third party services, businesses, websites, and applications (collectively, “Third Party Services”), in addition to internal tools to, among other uses, collect and analyze this information. This data may include Device Information, Account and profile information, IP address, cookie information, and Device Information.
- Links: We may keep track of how you interact with links across our Services by redirecting links or through other means.
- Location Information: We may also automatically collect your physical location if you choose to enable your computer or mobile device to send us location information. In order to use certain aspects of the Services, you may be required to enable GPS tracking on your device. For example, we may use the geo-location information tracked by your mobile device for various purposes, including, but not limited to, for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, so the drivers are able to find the location from which you wish to be picked up, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people.
- Cookies and Other Tracking Information: Like many websites, Fleetzen and Third Party Services may collect certain information through the use of “cookies”. These are small files that your browser places on your computer which, among other uses, allow you to sign in to your Account in a browser and maintain an identified browsing session with Fleetzen. Please refer to the “Your Choices; Opt-out” section below to learn more about disabling cookies.
Use of Information
We use the information collected through the Services for the following purposes:
- To process requests or transactions you initiate by accessing or using the Services;
- To monitor and analyze usage and trends in order to improve the Services, or to improve your experience with the services, for example by providing personalized content, features, or advertisements;
- To verify your identity, in order to protect your privacy;
- To allow you to reset your password or other Account credentials;
- To make the your registration or login process quick and simple;
- To assist you with discovering, adding, and connecting with transport service providers or those seeking transport service providers;
- To update you about activity on your account, or news about Fleetzen;
- To reach out to you about customer service issues and respond to your comments, questions, and requests;
- To link or combine with information we get from others to help understand your needs or provide you with better service;
- To detect, investigate, and/or prevent fraudulent, unauthorized, or illegal activity; and
- For any other purpose for which the information was collected.
Sharing of Information
- As necessary to provides the Services to you;
- If you are a provider of transport services, to Services users who are seeking the assistance of transport providers;
- If you are a customer seeking transport services, we may share your information with transport service providers;
- With Third Party Services, consultants, or others who are working with us and need access to such information to carry out work on our behalf;
- In response to legal process or a request for information if we believe disclosure is in accordance with any applicable law, rule, or regulation, or as otherwise required by any applicable law, rule or regulation;
- In order to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property and safety of Fleetzen, our users, or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company; and
- When you give us consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.
Fleetzen uses a variety of Third Party Services to help provide our Services, such as hosting our servers, websites, providing analytics, and searching log files. Although we try to work only with Third Party Services that share our respect for your privacy, we do not take responsibility for the actions, content, or privacy policies of those Third Party Services, nor are we responsible for any additional information you provide directly to Third Party Services. Some of these Third Party Services, such as analytics providers, may collect information about your online activities over time and across different websites, applications, or other online services when you use our Services.
Modifying Your Personal Information
You may use the Services we provide to update your Account information and Profile Information. We may provide tools for you to delete or modify your Account. Content you shared with other Services users prior to the deletion of your Account, such as information about the transport services you provide, in addition to your Public Profile Information associated with that content, may not be deleted after the deletion of your account, and may remain visible to the Fleetzen users with whom you previously interacted.
Protecting and Securing Your Information Online
We take reasonable measures to ensure that your personal information is transmitted and stored securely, in order to prevent loss, misuse, and unauthorized access, destruction, or disclosure. However, please be aware that, despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
You can help us protect your privacy and your personal information by doing the following:
- Never provide your passwords to anyone else.
- Don’t reuse your Fleetzen password or passwords used for authentication with third party accounts linked to your Account.
- Use “strong” passwords, containing long strings of characters, including a combination of lowercase letters, uppercase letters, and numbers. Passwords shouldn’t be easy to guess, nor should they consist of common words or phrases. You may want to use third party password tools that maintain strong passwords for you, so you don’t have to remember many long passwords yourself.
- If your password is compromised on another third party service, you may want to update your Fleetzen account password, just to be safe.
- Report to us any suspicious emails or other communications you receive asking for your Account password or personal information, or any suspicious communications from anyone claiming to be us.
Our Policy Towards Children
Our service is not directed at individuals under the age of 18 years old, nor do we knowingly collect personal information from children under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org.
Fleetzen’s Services are hosted in the United States and may only be used by end users lawfully residing in the United States. If you are accessing the Services from any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, be advised that through your continued use of the Services, which are governed by U.S. law, you are transferring your personal information to the United States and you consent to that transfer.
Your Choices; Opt-out
- Submission of Personal Information. You may, of course, decline to submit information through the Services, but we may not be able to provide all or a portion of the Services to you.
- You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies in the browser settings if you prefer. If you choose to decline cookies, you may not be able to sign in or use certain Services and/or Third Party Services features that depend on cookies.
- Third Party Networks. We may allow third-party advertising companies and networks to serve cookies via the Services and to serve ads to you when you use the Services. These companies and networks may use the log file information and/or information collected by cookies, Web beacons and similar technologies to provide advertisements about goods and services that they believe may be of interest to you. If you would like to prevent certain third parties from collecting and using such information (i.e., opt-out), or would like more information about these practices and to understand your choices regarding use of this information by these companies, you may visit http://www.networkadvertising.org/managing/opt_out.asp.